Frequently Asked Questions
General
We offer a 100% customer satisfaction guarantee. If you receive items that did not meet your expectations, we will be happy to replace them or accept a return on the items within 48 hours. Be sure to include the K2 Merchandise Return Form in your return package. Once we receive the returned items we will process your refund.
If products are damaged in-transit or K2 made a mistake, let us know within 48 hours of receipt of your order and we will send out a FREE replacement or credit your account, whichever you prefer.
We offer FREE Ground and Economy Shipping on ALL orders with in the contiguous 48 states. Expedited shipping costs are based on the items in your shopping cart, how fast you need your order, and where the order is shipping to. If you need your order expedited, you will be able to calculate rush shipping costs in the shopping cart.
Once your order has shipped, you will receive an e-mail containing the tracking number for your order. You can also log back into the site and monitor the progress of your order. Please check your spam or junk mailbox if you do not find it in your primary inbox.
Yes, K2 Custom Tees allows pre-approved businesses and organizations to use purchase orders when ordering online. To pre-qualify for credit, please scroll to the bottom of the page and click Purchase Order Application, fill out our form, and submit!. Please note, that orders requiring express shipment must be paid in full prior to shipment.
Online Designer
For the best logo quality and order experience, we recommend vector files (EPS, PDF) or high-resolution image files (JPEG, PNG) that are clear and free of any pixelation.
No, the design size does not affect pricing. Variables that impact design pricing include the number of print locations on the garment and the number of colors included in the design (Note: Number of design colors only applies to screen printed products).
Yes. You can use the same design on different apparel products under the condition that the design is in the same print location and the printing process (Screen Printing, Embroidery, DTG) is the same.
Of course we can! Custom designing is available at $50 per hour.
For custom apparel, the bulk discount is directly related to the design. The more products you purchase with the same design, the more you save on your apparel order overall.
Additional Questions
Yes. If you are ordering on behalf of a school, government agency, or another type of tax-exempt organization, please send your tax-exempt certificate to accounting@k2customtees.com. One of our representatives will update your account to tax exempt and send you an email confirmation!
No robots here! Give us a call if you have any questions and one of our friendly customer service representatives would be happy to assist you. We can be reached at (866) 794-4122 Monday through Friday from 9 am to 5 pm. Don’t have time to call? You are welcome to send an email to customerservice@k2customtees.com, and we’ll get back to you by the next business day!
Great question! At K2 Custom Tees we are dedicated to environmental sustainability. That is why we reuse and recycle our cardboard boxes. If you receive a box that looks to be from another company, don’t worry! We reuse boxes from all our vendors.
Yes! Our fundraising shop specialists would be happy to help you out. Please send an email to shops@k2customtees.com for more details.
No. All custom apparel production is done in-house in Richmond, Virginia.